Refund Policy

At PurelyShop.online, we value your trust and want you to feel confident when shopping with us. Our Refund Policy is designed to provide transparency and fairness in the event you need to return an item or request a refund. Please read the following carefully to understand your rights, responsibilities, and our procedures.

By placing an order on our website, you acknowledge and agree to the terms outlined in this Refund Policy.

1. General Policy

We strive to ensure that all products sold through PurelyShop.online are of high quality and match their descriptions. If you are not fully satisfied with your purchase, you may be eligible for a return, exchange, or refund under the conditions specified below.

  • Refunds are issued only for eligible items that meet the criteria set forth in this policy.
  • Certain items may be exempt from refunds due to hygiene, customization, or clearance sale status.
  • Shipping, handling, and service fees are generally non-refundable unless required by law.

2. Eligibility for Refunds

To qualify for a refund:

  1. The product must be unused, unworn, and in its original packaging with all tags, labels, and seals intact.
  2. You must submit your refund request within [X] days of delivery (usually 7–30 days, depending on the category).
  3. Proof of purchase (order confirmation, receipt, or transaction ID) must be provided.
  4. Products damaged by misuse, negligence, or improper handling are not eligible.

3. Non-Refundable Items

The following categories are generally non-refundable unless faulty or damaged upon arrival:

  • Personal care and hygiene items (cosmetics, skincare, undergarments, etc.)
  • Customized or personalized products (engraved, monogrammed, made-to-order)
  • Digital goods (e-books, downloadable content, software)
  • Clearance or final sale items
  • Gift cards or vouchers

4. Refund Request Process

If you wish to request a refund:

  1. Contact Us – Email our support team at support@purelyshop.online with your order details and reason for return.
  2. Approval – Our team will review your request and inform you whether it qualifies under this policy.
  3. Return Instructions – If approved, we will provide the return address and shipping guidelines.
  4. Return Shipment – You are responsible for return shipping costs unless the product was defective or incorrect.
  5. Inspection – Once we receive the returned item, we will inspect it to ensure it meets eligibility criteria.
  6. Refund Processing – Approved refunds will be issued to your original payment method within [X] business days.

5. Refund Methods

Refunds will generally be processed back to the original method of payment:

  • Credit/Debit Card: Refunds typically appear within 5–10 business days, depending on your bank.
  • Digital Wallets (PayPal, etc.): Refunds may appear within 2–5 business days.
  • Store Credit: In some cases, you may opt for store credit instead of a monetary refund, which can be used on future purchases.

Please note: Processing times vary by financial institution.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank or card account again.
  2. Contact your credit card company or payment provider, as processing delays may occur.
  3. If you still have not received your refund after 10 business days, contact us at support@purelyshop.online for assistance.

7. Damaged, Defective, or Incorrect Items

We aim to deliver products in perfect condition. If your order arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery.
  • Provide clear photos of the product and packaging.
  • Once verified, we will arrange for a replacement, exchange, or full refund (including shipping costs).

8. Exchanges

In cases where you prefer an exchange instead of a refund:

  • Exchanges are subject to product availability.
  • If the item is unavailable, you may choose an alternative product of equal value or request a refund.

9. Shipping Costs

  • Return shipping costs are generally borne by the customer, unless the item was defective, incorrect, or damaged on arrival.
  • Original shipping fees are non-refundable, except in cases of seller error.
  • We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of untracked packages.

10. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • After 24 hours, cancellation may not be possible if the order has already been processed or shipped.
  • In such cases, you must follow the return procedure outlined above.

11. Store Credit

In certain situations, we may provide store credit instead of a refund. Store credits:

  • Can be used exclusively on PurelyShop.online.
  • Are valid for a period of [X] months from the date of issue.
  • Cannot be exchanged for cash or transferred to another account.

12. Policy Updates

We reserve the right to amend, update, or modify this Refund Policy at any time. Updates will be effective immediately upon posting to our website. Customers are encouraged to review this page periodically.

13. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. If local law grants you additional rights beyond what is stated here, those rights remain fully valid.

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